TERMS & CONDITIONS
CUSTOMER CARE
At Ngopdul Roastery, we are dedicated to providing the best possible customer experience. If you have any queries about our products or services, please feel free to contact us using the details provided on our website. We aim to respond to all queries within 24 hours.If you are not satisfied with your purchase, please contact us within 3 days of receiving your order. We will do our best to resolve any issues and provide a refund if necessary.
WHOLESALE INQUIRIES
Ngopdul Roastery take pride in our fresh and high-quality coffee blends sourced from different regions. By placing an order on our online coffee store, you agree to our terms and conditions which include the following:- All orders are subject to availability and we reserve the right to limit quantities.- Prices for our products are subject to change without notice.- We reserve the right to refuse any order you place with us.- We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
BUSINESS TO BUSINESS
Are you a retailer interested in selling our fresh and high-quality coffee blends? We'd love to hear from you! Please contact us using the details provided on our website and we will be in touch as soon as possible to discuss wholesale pricing and shipping options.
PAYMENT METHODS
- Credit / Debit Cards
- Online Banking